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FAQS for Job Seekers

Getting Started

Initial interviews are conducted by our recruitment team at our head office in Melbourne’s western suburbs or online. Depending on the role and client, some positions (especially in kitchens) may require a practical assessment. Reference checks are completed before any offer is made.

Ardent People recruits for permanent, part-time, casual and temporary opportunities, depending on the role and client requirements. Opportunities range from frontline and specialist roles through to management and executive positions across the sectors we support.

Requirements vary depending on the role, sector and client. Depending on the position, you may need:

Current Police Check

Food Handling or Food Safety Supervisor Certificate (for hospitality/aged care roles)

Working With Children Check (where required for the role or by the client)

NDIS Worker Screening Check (where required for disability or community care roles)

We’re happy to help guide you through obtaining any necessary documentation.

Yes. In addition to frontline, casual and temporary workforce opportunities, Ardent People recruits for permanent positions across the sectors we support, including specialist, operational, middle management, senior management and executive appointments.

Roles-Specific Requirements

For Personal Care Assistant (PCA) roles in aged care, you’ll generally need a Certificate III in Individual Support (Aged Care or equivalent), with relevant experience also highly regarded.

Diploma of Nursing (HLT54121) for Enrolled Nurses (ENs)

Bachelor of Nursing for Registered Nurses (RNs)

All nurses must have current AHPRA registration and additional training including:

CPR (HLTAID009)

Provide First Aid (HLTAID011)

Manual handling, infection prevention, elder abuse, falls prevention, and other mandatory modules.

Shifts & Scheduling

The following information applies primarily to casual and temporary employees working through Ardent People.

We use Deputy, a rostering app that allows you to update your availability and receive shift offers. Once you accept a shift (usually offered by phone), it’s added to your schedule in Deputy.

Yes! Our system is built to support flexibility. You set your availability and we offer shifts that suit your lifestyle.

For casual and temporary roles, we offer a wide range of shifts across mornings, afternoons, evenings, and weekends in:

Hospitality venue and operations (hotels, events, restaurants)

Aged care facilities

Hospitals, clinics and health services

Disability and community care services

Permanent and part-time opportunities vary depending on the role and organisation.

For casual and temporaray workers, the amount of work available depends on your role, availability, location, client demand and any specific placement requirements. Keeping your availability up to date can help us match you with suitable shifts as they become available.

For permanent and part-time opportunities, working arrangements will be outlined as part of the recruitment process.

Uniforms, Pay & Timesheets

The following information applies primarily to employees working casual or temporary assignments through Ardent People. For permanent placements, employment conditions are determined by the employing organisation.

Uniforms vary by client. At a minimum:

Hospitality staff: black pants and black enclosed shoes

Kitchen staff: role appropriate attires as advised during onboarding

Clinical staff: requirements will be outlined during onboarding

We use the Deputy app to clock in and out—no paper timesheets required. If you miss a clock-in, just contact us and we’ll update it for you.

Ardent People team members are generally paid weekly, with payments made directly into your nominated bank account. Your applicable pay cycle and payment arrangements will be confirmed with you during the recruitment and onboarding process.

Pay rates are determined by your role and site, typically under:

Hospitality Industry (General) Award (HIGA)

Aged Care Award

Health Professionals and Support Services Award (HPSSA)

Social, Community, Home Care and Disability Services Industry Award (SCHADS Award)

Where applicable, casual employees receive casual loading in accordance with the relevant award or industrial instrument.

Other Questions

Yes, you can work for others. However, if you already work for a client of Ardent People, we cannot place you at that client site. You should also contact Ardent People if you receive a direct employment offer from one of our clients.

Please call us immediately on 03 9958 9959 or 1300 762 899 so we can inform the client and make alternative arrangements.

You can reach us on 03 9958 9959 or 1300 762 899. Or email us at staff@ardent.com.au.

FAQS for Employers

General & Coverage

Yes. Ardent People maintains appropriate insurance coverage for its operations, including:

Public Liability Insurance

Professional Indemnity Insurance

WorkCover Insurance

Ardent People specialises in workforce solutions across aged care, health — including acute, community and disability care services — and hospitality. Our services include permanent and executive recruitment, casual and temporary staffing, and tailored workforce solutions, including our Workforce Partnership Program. We recruit across frontline, specialist, operational, management and executive roles.

Yes. We recruit permanent positions across the sectors we support, from specialist and operational roles through to middle management, senior management and executive appointments. Our approach is tailored to the role and organisation, with a focus on finding people who align with both the capability requirements and culture of the organisation.

The Workforce Partnership Program is designed for organisations with recurring workforce needs. It provides a more proactive approach to workforce supply by building a dedicated workforce around your organisation, with a pathway to permanent employment where appropriate.

Staff Booking & Shift Management

You can contact Ardent People 24/7 on 1300 762 899 for staffing and shift-related enquiries. Alternatively, email bookings@ardent.com.au 

Minimum shift lengths vary depending on the applicable award and placement arrangements and are generally 3–4 hours. While advance notice is appreciated, we're equipped to respond to last-minute or urgent staffing needs.

Yes. If you'd like the same staff member for continuity, we’ll do our best to match availability and accommodate your preferences.

If a staff member becomes unavailable, we’ll work to source a suitable replacement from our available workforce and keep you informed throughout the process.

Cancellation terms may vary depending on the applicable award, placement and client arrangements. Where a cancellation occurs at short notice, minimum engagement or cancellation charges may apply. Please contact our team if you need to cancel a booking.

Compliance & Quality Assurance

Our compliance requirements vary according to the role, sector and client. Before being assigned to a placement, team members are required to provide relevant documentation, which may include:

A current National Police Check

Food Handling or Food Safety Supervisor Certificate

Current influenza vaccination

Working With Children Check (if required)

NDIS Worker Screening Check (where required for disability or community care roles)

We also provide access to OnePassport, our secure compliance tracking platform, where clients can view staff qualifications and certifications as needed.

Pay, Awards & Admin

Yes. If your facility requires specific induction or onboarding processes, we can incorporate these into our placement workflows to ensure staff are fully prepared.

Our staff are paid in accordance with the relevant award, based on their role and location. These may include:

Hospitality Industry (General) Award (HIGA)

Aged Care Award (ACA)

Health Professionals and Support Services Award (HPSSA)

Social Community, Home Care and Disability Services Award (SCHADS)

We offer flexible timesheet processes and can align with your internal systems or use our own. Timesheets can be submitted digitally, manually, or through preferred platforms based on client preference.

“Working with Ardent People has been a great experience. They found me a job that fits my schedule perfectly and the team is always supportive.”

Emily R., Catering Assistant

“I’ve had the opportunity to work in some amazing kitchens thanks to Ardent People.”

Mark T., Chef

“Ardent People has given me the chance to work with amazing teams and learn new skills. Their support has been invaluable to my career growth.”

Anjali S., Catering Assistant

“Ardent People has been a lifesaver for our facility. Their staff are professional, reliable, and truly care about our residents.”

Jane D., Facility Manager

“We’ve been impressed with the quality of staff provided by Ardent People. They seamlessly integrate into our team and provide excellent care.”

John S., Director of Nursing

Contact Us

Phone

1300 762 899

Email

info@ardent.com.au

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At Ardent People, we connect skilled, reliable professionals with organisations across aged care, health, and hospitality. Whether you're searching for your next opportunity or need quality staff to support your operations, we’re here to help—every step of the way.
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